So question is why does Sony introduce new APIs and leave them broken? Select Sound, Display & Sound, or BRAVIA Settings. Move to the MTS settings and use Main or Stereo as the primary option. We just can't get the PS4 to output in Stereo. Update your TV to the latest system firmware. Clear cache & reset. In this case, professional repair or speaker replacement is not uncommon. [G]: Audio Analog IN jack [H]: Audio Analog cable [I]: Audio Analog OUT jack NOTE: For details, refer to Connecting with a TV in Startup Guide of your Sound Bar/home theater system or home audio system. If the basic troubleshooting does not work, however, the problem may exist within the speaker hardware. Any ideas? This is a specification of the product. Share your experience! I'm trying to set it up to my Sony Bravia KDL-42EX440, but it's not working. Verify the Sony Bravia TV's audio settings to solve common sound problems. Hey everyone. Save time, fix your TV online: ... Poor audio quality, mechanical sounds or no audio. Next, access the settings menu on the television and locate the Headphone/Audio Out option. Select Sound, Display & Sound, or BRAVIA Settings. My setup is a little simpler than yours insofar that I don't have an HDMI switch, but the TV definitely outputs 5.1 over optical or HDMI ARC with that setting and when using Netflix or Amazon. When I used to connect my computer to my tv through HDMI, the audio used to be broadcasted on my TV automatically. If you want to use the Digital Audio Out (Optical) port on your TV, you can listen to Dolby Digital® sound following the steps below. Whilst watching tv yesterday the sound went. Manuals are posted on your model support page. No audio, but only video from HDMI output to LCD TV. Since a few weeks, it doesnt. For audio connection, press the HOME button on your remote, then select Settings → Sound → Speakers → Audio System. Hi, I have a Sony 55" KD55AF9BU tv which is 13 months old and just out of it's year's warranty. Select Audio output. If it is set to Audio System, sound is not output... - Sony Bravia 40" LCD TV Disconnect the power cords (mains lead) and the HDMI cable from both the TV and audio system. Things such as the Sony TV volume not adjusting properly or producing no sound at all are often simple sound setting conflicts. I don't know what else to try.My cable from audio card is working fine for sure, it is something wrong with audio in settings on TV but I can't figure it out what! Make sure it's set to Audio Out. Select Digital audio out, then set to PCM. I replaced the cable but the problem persisted. If your TV is BRAVIA, update the TV software to the latest version. Select Display & Sound — Audio output — Speakers — Audio system. Check BRAVIA TV system software is update in to the most current version. Recently I took my wall mounted Sony Bravia KDL-55EX723 off the wall to plug in my new sound bar via optical cable. Press the Home button on the remote control. In many cases, this becomes an upgrade to the sound system and overall sound capabilities. Do you have an HDMI output on your PC or just a DVI and a VGA ? Press the HOME button. The soundbar is set to the optical input. Select Digital audio out, then set to PCM. - switch audio output to TV speakers. TV: SONY - BRAVIA KDL-55W805C Soundbar: Yamaha YSP-1600 When I got the soundbar last week, I used HDMI arc from the TV to the soundbar and changed a couple of settings and bingo, it sent its audio to the soundbar (I just use TV apps like netflix). Sony news in your inbox. Physical damage. Also, check the main menu and turn the speakers to On to ensure they are activated. That one was working fine, I remember! Cant get it to work again. Since a few weeks, it doesnt. I have to manually turn off my receiver and back on in order to get sound. My new Beam just arrived. I have the Beam connected to HDMI3 (ARC) and it shows the Sonos image on screen indicating that the video connection is working correctly. For example, if an external audio system is selected as the audio output, the TV speakers will be disabled. If the power cycle fails, a factory reset is another option, but run through the sound settings first to prevent losing any custom settings applied to the television over time. Below are 4 steps that should resolve many issues. I am about to invest in a 5.1 audio system to connect to my Bravia TV. Unplug the TV from the power outlet and wait several minutes while the power leaves the system. Ive. IMPORTANT: To use the ARC/eARC feature, both the TV and audio system need to support ARC/eARC. Make sure you are using the Bravia internal speakers only because an external speaker system that experiences issues requires a different approach to troubleshooting. This means I am not able to experience decent audio when watching films on netflix. I have not been able to get an optical audio output signal from my TV (Sony Bravia KDL-40XBR2, 1080p), when I use its HDMI inputs (there are 2): Sources - SONY CD/DVD upconverting player (DVP-NS75H) using HDMI to the TV; Comcast Motorola HD-DVR using HDMI to the TV. Leave it disconnected for about a minute. To enable Dolby Digital Plus on a Home Theater System, Sound Bar, or A/V Receiver, connect an HDMI® cable to the HDMI ARC or HDMI eARC port on your TV. We just got a Sony Bravia KD49XD8077SU which is great...apart from the sound. When the Beam is plugged into the TV's HDMI the TV audio goes quiet and shows the message "switching to external speakers". Return everything to power and turn on the television. This is connected to a Pioneer VSX-D414 amplifier audio optical input. The TV (Sony Bravia KD-55X8505C) ... PC is set to 7.1 output in WASAPI audio and all 8 outputs test ok within that. Problem: Optical audio out does not work on Sony TV. There is no software update and I have tried the Sony troubleshooting page , done what they suggested and no joy. Here's some advice from Sony's troubleshooting website if you are having good picture but no sound: - Check the volume level. Q1. Sony X9500 optical audio not working. Verify that the audio output setting of your TV is set to the audio … Sony Bravia Troubleshooting Guide. I … Re: Sony Bravia (KDL-32BX400) Audio IN problem I assumed this was a mature standard. Sony TVs with no sound or sound-adjustment problems often benefit from a basic troubleshooting process. Select Settings. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. Add a soundbar or surround sound speaker system to eliminate the stock speakers. For Android TV™ models, if the audio system is not compatible with Dolby Digital or DTS, perform the following steps. Browse Community. I mean, I just briefly tested it, out of curiosity to see if it was finally fixed and it seems worse than before . Manuals are posted on your model support page. When I used to connect my computer to my tv through HDMI, the audio used to be broadcasted on my TV automatically. Next, check the audio jack for a cable. If the audio device connected to the TV does not support compressed audio, sound may not be output depending on the type of broadcast or video. I have a Sony Bravia TV with audio optical output. Does the Bravia optical output provide the 5.1 surround sound. ... Connect and disconnect an HDMI cable from the BRAVIA TV and Sound Bar/AV receiver. Hi, I have a 1yo Sony X9500 65" TV. Select Audio output. - Press MUTING or VOL + so that “Muting” disappears from the screen. Select Digital audio out, then set to PCM. Issues with the physical speakers and hardware, however, may call for professional repair services. Unplug any external audio systems to isolate the problem to the built-in speaker system of the TV. Sony TVs with no sound or low-sound problems often benefit from a basic troubleshooting process. Does the Sony TV output audio through optical cable at the exact same time TV picture is displayed. I could charge my phone regularly or plug in a USB pen to view images or videos. I’m a new Sonos user trying to get Beam connected to a Sony Bravia KD-43XF7005 TV. I am running an optical cable from the optical output of the sony bravia to a vizio 2.1 soundbar. If the remote is operating properly, press the sound up button to increase the volume. It works for a number of other short-term, intermittent problems as well. A quick reset through the power cycle can work magic for a television with sound problems. KODI displays AAC and 2.0. If you had any storms recently, let me know that too. On the remote, press the HOME button. If available, set the Dolby Digital Plus output setting to Dolby Digital. Bravia KDL 46EX723 Audio Outputs I want to connect my Bravia KDL 46EX723 TV to my HIFI system to get better sound. Be among the first to get the latest Sony TVs with no sound or sound-adjustment problems often benefit from a basic troubleshooting process. NOTE: Set the Control for HDMI (BRAVIA Sync) of the TV and Sound bar to ON. NOTE: If Audio output is not shown, skip this step. It looks like JavaScript is disabled in your browser. When running Jarvis and movies or TV, I only get stereo. Perform the steps below if your audio system isn't compatible with Dolby Digital or DTS. The TV is designed to mute audio from the Digital Audio Out (Optical) port when receiving Dolby Digital Plus™ audio. Optical Audio light output is a dim red. Lastly, turn off the surround sound if no external system is attached to make the internal speakers the default use setting. The other workaround is through an external speaker system. Our site is not optimized for your current browser. Turn on the TV, then your audio device. If model-specific information is required to complete each step, check your manual. Select Digital audio out → PCM. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. NOTE: If Audio output is not shown, skip this step. Clear cache and clear data on your Android TV device. If you connect a BRAVIA Sync-compatible device, you can control it by simply using the TV's remote. Change the TV audio output setting to PCM and check whether sound is output. You can adjust from OFF, 1 (10 ms) ... Have a Sony Bravia 48WD65X - the sound and mouth movements are not in … IMPORTANT: The following shows you solutions if you experience problems when connecting a TV and an Audio/Video device via an HDMI cable. Only HDMI does. Reboot your computer. To get my Bravia Android TV to output 5.1 on Netflix and Amazon Prime Video I had to change Digital audio out to Auto 2 in the sound settings. Select Sound, Display & Sound, or BRAVIA Settings. If the volume change is not evident, press Mute to ensure the sound is not muted. Select Audio output. Select Settings. NOTE: For Android TV™, follow these steps to change the Digital Audio Output setting to PCM: Press the Home button on the remote control. I have sound on the TV but no sound from the Pioneer amp speakers. Consider running a simultaneous power cycle on your cable box, external audio and other connected systems at the same time. If you don't find this option, go to the next step. The connected audio system is turned on automatically. This solution is designed to assist when the ARC/eARC feature is not working and both the TV and audio system are compatible with the feature. Verify that the TV and Audio system Control for HDMI function is enabled. The actual sound settings can cause issues within the sound system. Unplug headphones and all other non-HDMI output from your computer. Test for audio to see if any problems continue. What I Have done: Replaced the AU board on the A Sony TV Bravia KDL-40XBR2 on the advice of another technician. You use both times your PC analogue audio output. For Android TV™ models, if the audio system is not compatible with Dolby Digital or DTS, perform the following steps. Not working, as I wrote in the update. This happens 99% of the time and can't figure out why. If the do not… Third-party devices may cause the Control for HDMI or BRAVIA Sync function of the TV and the audio device to stop working. Still the optical Audio out continues to show a dim red light output … Select Settings. x A/V SYNC (Synchronizes audio with video output) Lets you delay the audio output so that the time gap between the audio output and visual display is minimized. Is the Sony TV HDMI-ARC feature compatible with all ARC enabled device regardless of manufacturer? The best of what Sony has to offer on iOS or Android. No sound. It heavily stutters with TrueHD audio. Upgraded from windows 7 to windows 8 pro. I've tried to select in Sound options menu --> PC and even HDMI1 and nothing happens in both ways. Before I did this the USB ports worked fine. Skip this step if unavailable. Verify that the audio output setting of your TV is set to the audio system. If sound comes out of your computer on reboot, it’s still not working. Turn down your volume to a normal level after that test. The volume can be controlled using the TV's remote. Select Audio output. Q2. Boot sequence is critical. Network, WiFi & Internet. NOTE: If Audio output is not shown, skip this step. If the speakers in the Sony Bravia are physically failing, warranty work or replacement through Sony or a local repair service is the only viable option. Apps issues. Select Settings. Ive tried reading the manual and Ive also tested pretty much every setting I could try. Use new quality cables and check all connections to ensure the external speakers function as intended. If model-specific information is required to complete each step, check your manual. Check your TV manual for more details. To get the full experience on Sony.com, please change your settings to allow JavaScript. Turn on the TV, then your audio device. A newer version of your browser may be available. Dolby Digital Plus sound doesn't ouput from the device connected with the optical digital cable, Applicable Products and Categories of This Article, My TV doesn't output sound through the DIGITAL AUDIO OUT (OPTICAL) port, There is no output from Digital Audio Out (Optical) when watching video from an external device connected with an HDMI cable, Dolby Digital Audio Doesn't Work on My Netflix Movie, No sound or audio from the source device when connected to the TV with an HDMI cable, There is no sound from audio system when connected with eARC, All Mobile, Tablets & Smart Devices products. 6. Check your TV manual for more details. To All The intent of this thread is to provide the Sony Communiity with some general troubleshooting advice for people who are experiencing issues that are related to a device that is connected via HDMI. Select Digital audio out, then set to PCM. I then mounted it back on the wall. If either of the products doesn’t support ARC/eARC, the connection of an optical audio or audio cable will be needed. To run the factory reset, press the Home button on your remote and choose Settings, followed by Storage and Reset. Slow or unresponsive remote. DVI or VGA do not trigger PC's digital integrated audio output. To determine whether the problem is caused by the internal TV speakers and not by an external sound system, please disconnect the HDMI connection to all Audio devices. Under the TV category, select Sound, Display & Sound or BRAVIA Settings. Interestingly, I have a 2020 LG 55inch OLED BX 4k and a Sony HT-Z9RF. The manual says that the TV has an Audio Output via Phono Jacks (plural). Next, go to your TV's menu, access the Audio section of your menu, and see if your Audio output is set to SPEAKER ON, and not RECIEVER ON. Audio Support. I use the optical audio output to feed into my old stereo and its been working great for the last year but it has stopped working. Select Sound → Speakers → Audio system. If the factory reset does not solve the problem, you may have an issue with audio cables and physical speakers that cause the sound malfunctions. TV & Home Cinema. Select Settings. To get sound from your TV, you will need to connect the audio system with an optical cable or audio cable. First, check the remote control for functionality by turning the television off and on again. Press the Volume+ button on the BRAVIA remote commander to increase the volume control. If not, let me know. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Select the Factory Data Reset option and erase everything to restore the television to the factory default settings. Laptop - Sony vaio - VPCEA22FX You lose any custom settings, but the sound functions return to the normalized settings as if the television is brand new. ... How to perform a power reset on a Sony television. Select BRAVIA Settings → Speakers → Audio system. If there is no picture on the TV screen when using an analog cable (composite or component cable), refer to: There is no picture on the television from the Audio/Video device Make sure your TV has the most recent system software (firmware). Select Audio output. Perform a power reset on the TV and audio system: Turn off the TV and the audio system. After the update last April/May, I am having trouble getting sound when using built-in smart tv apps for the Sony 900f. 2. Lines and pixels. - Set Speakers to TV Speakers in the Sound settings. If it’s not working yet, try setting Digital Audio as your default, although this shouldn’t be necessary. External equipment attachments like theatre surround sound speakers may get switched out and replaced. playback will be fine for anywhere from 5-30 mins and then just completely drop out until I change audio output device to TV speaker and then back to eARC. Keep playing around with sound options. Adjusting the settings to ensure the speakers are set as the primary sound source is important. In the Sonos app I'm getting the error: "Audio Out not connected". Pursue the customer support channels at this juncture. These simple sound settings ensure the speakers are the primary sound source and should resolve any issues not specifically related to the hardware. Please help. I am getting audio drop outs when using eARC and ATMOS. My Sony manual does not even mention 5.1. My husband noticed it first, but he's a musician so is very attuned to the sound side of things. Headphones or external audio cables can transport the sound away from the speakers and through the external cable system. Select Audio system depending on your TV menu options: Select Display & Sound → Audio output → Speakers → Audio system. Press the Home button on the remote control. The physical speakers are integrated into the television, and no external cables are present. How to Fix the Audio Problems With the Sony Bravia TV, Sony: Speakers Have No Sound or Low Volume, Sony: How to Troubleshoot if There Is No Sound or Intermittent Sound From the Speakers.